Returns & Exchanges
Due to the perishable nature of our artisanal pastries and cakes, we are unable to accept physical returns of food items. However, we are committed to your satisfaction and will provide a replacement or refund for any order that arrives damaged or fails to meet our high quality standards.
Document the Issue
Take clear photos of the shipping box and the damaged or incorrect bakery items immediately upon arrival to help us process your claim.
Contact Support
Email our Bake at Home support team within 14 days of your delivery date, providing your order number and the photos you collected.
Review Process
Our quality assurance team will review your submission within 2 business days to verify the issue and determine the best resolution.
Resolution
Once approved, we will either ship a fresh replacement of your favorite Porto's treats at no extra cost or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing